Frequently Asked Questions
You can read more about the Green Elf Team here.
We deliver to everywhere inside the M25 with all our trees and to the rest of Mainland Great Britain with all trees under 180cm. See our Delivery section here for more information
We offer two main types of cut Christmas trees; 'Nordmann Fir' and 'Fraser Fir'. Both are premium varieties that are renowned for their beauty, easy maintenance requirements and great needle retention (less mess). They both come in three different sizes to suit homes and offices of all shapes and sizes. Nordmann trees are available as Pot Grown Trees as well. You can read more about our trees here to help you decide.
Yes, we source all of our trees from family businesses that have been growing Christmas trees for generations. They are at the forefront of innovative and sustainable practices, and can also lay claim to suppling The Ritz London, Crown Estate, Royal Horticultural Society and the National Trust (to name a few!).
Our tree stands are available separately. To save you the time and inconvenience of figuring this out, we offer just the one type which suits all of the trees we offer. It's functionality and durability means it will last you for many seasons to come.
Yes, we can deliver if you're not home and you will be contacted by our delivery partner in doing so. Please see our delivery information page here for more information
Our trees are carefully chosen by our grower to ensure only the best are delivered to your door. This means we can be confident you'll love your Green Elf Sustainable Christmas Tree. We'd be happy to make it right with any of our trees.
We have 3 sizes available for the Nordmann and Fraser trees (5-6ft, 6-7ft and 7-8ft). We also have pot grown trees 3.5-7ft available too. You can see our range of trees here.
Our earliest delivery date is Thursday the 22nd of November and final delivery date is Sunday the 23rd of December.
Yes we can! We'd love to help you recycle your tree (replant, composted or repurposed for its next use). If you'd like us to arrange this service just add the Responsible Tree Removal Service to your cart and we'll be in contact to arrange the collection when it suits you, before xmas or in early January.
Our trees are ideal with their low maintenance requirements but they don't like being placed near heaters or radiators, and love a drink over water across the festive season. See here for more details in our care guide.
You will receive a 'donation certificate' outlining your valued contribution to the charity/charities of your choice. If you would like to know more don't hesitate to ask on our live chat or at email@example.com
The short answer is yes! Various research has shown that the average artificial tree products up to 10 times as much carbon emissions to that of a similar size real tree. Plastic also takes centuries to break down, whereas our sustainable British trees can be repurposed via composting or up-cycled to be made into something else. You can find out more about our sustainability practices and the benefits of real trees here.
Yes, however this needs to be done at least 5 calendar days in advance of your delivery.
We're confident you'll love your sustainable Green Elf Christmas Tree, but if you're not happy with it, let us know in within 48 hours of delivery and we'll make it right and deliver you a new one if needed. Please remember, each and every tree is unique. Please refer to the Care Guide for more detail on how to set up and care for your tree
Absolutely! We offer our full range of trees and accessories that can be ordered in larger quantities and delivered to a list of recipients (so long as they're in our delivery zone). They even come at discounted prices to help you with your Christmas budgets. If you want multiple deliveries to multiple different locations you can make a special request on the contact us page.
Whichever you prefer. We can send them all to your office/single location or we can send them individually to a list of recipients.
It's easy! Once you've made your order, we'll contact you to fill out a simple list of names and locations. You can relax and leave the rest to the Green Elf Delivery Team.
Yes we do! Please contact us here if you are making an order of more than 5 trees to receive a discount.
Yes we are. Our VAT registration number is 360790687. Upon payment, we also issue you a VAT invoice that you can use for tax purposes.
We are more than happy to work with you to help you create something truly special for your recipients. For example you may want to bundle together a Table Tree with some wooden decorations and an advent calendar. Just email us on firstname.lastname@example.org and we can talk you through the options.
Indeed we can. Just order your trees and we'll take care of the rest. If you have any questions about which trees may be best. You may need table trees to place throughout the venue, smaller trees that don't take up space or a possibly a centrepiece tree to steal the show...whatever it is you need, we can help!
Yes absolutely, please make a request for what you need here
On smaller trees, no, unless it's on a large number of them in a location. On larger trees in offices or locations we can offer it, please mention this on the contact us page