Shipping policy

  •  Where we sell: We ship to the whole of the UK, but certain products are only available within the M25 to certain postcodes, listed on our “Delivery Locations page”;
  • When we will provide the products: You can nominate a day to receive your tree and reschedule it on the day of delivery should you need to. 
  • Delivery will be considered completed when we send you a confirmation email confirming delivery has taken place. We will also take a photo of the tree delivery as evidence if it has been left in a safe location as per your instructions. In the case of a delivery to another person (in the case of gift or business order)  we will provide the same confirmation email to you and will consider the delivery completed at this point.
  • If you have purchased a gift for someone else, you are responsible for providing accurate information and details for delivery to them. We will require contact information to communicate with the recipient of the gift to arrange delivery. If this is provided incorrectly or incompletely, we have the right to delay the delivery until the information is provided, and claim additional delivery costs where appropriate.
  • We are not responsible for delays outside our control: If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • If you are not at home when the product is delivered: If no one is available at your address to take delivery and the products cannot be posted through your letterbox, and you haven't left any safe place leave instructions we will attempt redelivery once the next day.
  • If you do not re-arrange delivery: If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
  • When you become responsible for the goods: A product will be your responsibility from the time we deliver the product to the address you gave us.